Frequently Asked Questions - E-Gift Card

PURCHASING AND SENDING

 

What is a Volunteer Shopping Card?

Our Volunteer Shopping Card helps you to keep up social distancing. It lets you use your money to pay for your shopping, even if someone else is going to the shops for you. You’re also protecting our colleagues, as its cashless payment, helping us to keep helping you.

 

What value E-Gift Card can I purchase?

Sainsbury's E-Gift Cards are available in any denomination up to the maximum order value of £250. The minimum order value is £5.

 

Can I send a Sainsbury's E-Gift Card to myself?

Of course. Many customers choose to have E-Gift Cards delivered to themselves so they can print it off and present it as a gift. You could also keep it for yourself!

 

Can I send a Gift Card in the post?

Currently this is not available.

 

What is the helpline number for online E-Gift Card purchases?

For help with online purchases of Sainsbury's E-Gift Cards, you can contact our distributors Voucher Express via email at Sainsburys@voucherexpress.net or call their customer services on 0371 200 1597. If calling from overseas, please dial +44 1765 643128. Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.

 

What will happen after I place my order online?

Once you have placed your order we will send you an email to confirm it has been received. You will receive an email once your E-Gift Card has been delivered to your recipient’s email, this could be immediately or on your specified date and time. You will also receive an email to confirm that your recipient has accessed their E-Gift Card. If they access their E-Gift Card multiple times you will receive an email each time.

 

What payment methods do you accept for E-Gift Card?

We accept Visa credit cards, Visa debit cards including Delta & Electron, Mastercard, Maestro/Switch and American Express.

 

What will appear on my debit/credit card statement?

Sainsbury's E-Gift Card orders are processed by Voucher Express. The purchase will appear on your credit/debit card statement as 'Voucher Express'.

 

I want to order an E-Gift Card over the value of £250?

You can place multiple orders but the maximum E-Gift Card value per order is £250.

 

I want to order E-Gift Cards for business use?

Please visit the Sainsbury's for Business website to enquire about E-Gift Cards for your business.

 

Can I send a personal message with the E-Gift Card?

Yes, you will be given the option to write a personal message when purchasing your E-Gift Card online. Your message will be included on the email that is sent to your recipient.

 

Can I cancel my order and get a refund?

It is not possible to cancel E-Gift Card orders.

 

 

RECEIVING AND REDEEMING

 

Where can a Sainsbury's E-Gift Card be spent?

Sainsbury's E-Gift Cards can be used in full or part payment for goods in any Sainsbury's store in the UK and Northern Ireland.

 

Can I use Gift cards or Vouchers to buy groceries online at Sainsburys.co.uk?

E-Gift Cards can be redeemed online, up to the value of £50 in a single transaction. If your E-Gift Card is worth more than £50, you can only spend up to £50 on this shop and the remaining value can be used in your next online shop. E-Gift Cards cannot be used to pay for delivery charges.

For further information, click here.

 

How can an E-Gift Card be redeemed?

The E-Gift Card can be used in-store by presenting the E-Gift Card on a mobile device or as a print out at the tills. To use the E-Gift Card online at Sainsburys.co.uk you must convert your E-Gift Card to a coupon. To convert, enter your 19 digit card number and PIN at checkout.  If a valid code and PIN has been used, you will be asked to manually enter how much you wish to convert.  If you convert only part of your E-Gift Card balance you will be asked to provide your valid code and PIN on any future conversion. Once converted, your outstanding balance will be held online and can be found in your voucher wallet at checkout.

For further information, click here.

 

What can I buy with the Gift Cards and Vouchers?

Sainsbury’s Gift Cards, Vouchers and E-Gift Cards can be used to purchase most products in stores. As part of our terms and conditions, the following products and categories cannot be purchased with a Sainsbury’s Gift Card, voucher or E-Gift Card:

These exclusions will be controlled systematically at the till point.

 

Can I use my Sainsbury's Gift Cards or Gift Vouchers in Argos?

We cannot currently accept Sainsbury's gift cards and vouchers in Argos stores and cannot accept Argos gift cards and vouchers in Sainsbury's stores.

 

What does my recipient receive?

On your specified delivery date, your recipient will receive an email containing your chosen banner design, your personal message and a link for them to access their E-Gift Card.

 

How do I know when my recipient has received their E-Gift Card?

You will receive an email to confirm that your recipient has accessed their E-Gift Card. If they access their E-Gift Card multiple times you will receive an email each time.

 

Is there an expiry date on an E-Gift Card?

Sainsbury's E-Gift Cards are usually valid for 2 years, this will be printed on the E-Gift Card itself.

 

How can I register my E-Gift Card?

You can manage your Gift Card or E-Gift Card online by registering your card here.  If you have already registered click here to log into your account.

Once you register your card, you will have access to an online account facility where you will have the following functions: -

 

How can I check the balance and/or expiry date for the E-Gift Card?

The best way to check your balance would be to register your card as detailed above.

However, there are some alternative options available to you:

 

I'm a carer can I use your E-Gift Card with my clients?

If you are a Carer employed by a private care provider or a local authority, please check with your employer that using this card is permitted.

 

Can volunteers shop on behalf of vulnerable people in the dedicated shopping hours between 08.00 and 09.00 every Monday, Wednesday and Friday?

No, if the volunteer visiting the store is not elderly or disabled themselves they shall not be able to visit the store during these allocated times. To reduce queuing times both inside and outside our stores we have been extending our opening hours. All supermarket stores will be open from 08.00 – 22.00 and we encourage you to visit our stores throughout the day to avoid queues when stores open in the morning.

 

 

DELIVERY INFORMATION

 

Do you offer a same day service?

You have complete control over the date and time your E-Gift Card is sent. You could choose for it to be sent upon payment of your E-Gift Card, or select a date in the future.

 

Delivery of Sainsbury's E-Gift Cards

E-Gift Cards are delivered direct to your recipient’s email address, or your own. Perfect for last minute and instant gifts. There are no delivery fees for sending an E-Gift Card.

 

CONTACT DETAILS

 

If you have a question either before or after placing your order please call our distributors Voucher Express on 0371 200 1597 or email them at Sainsburys@voucherexpress.net. If calling from overseas, please dial +44 1765 643128. If you are calling regarding an existing order, please have your order number to hand.

Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.

 

TERMS AND CONDITIONS

 

View Sainsbury's E-Gift Card Terms and Conditions