FREQUENTLY ASKED QUESTIONS - GIFT CARDS

PURCHASING AND SENDING

What value Gift Cards can I purchase?

Sainsburys Gift Cards come in any value from £5-£500. The maximum order value is £500.

Can I send a Sainsburys Gift Card to myself?

Of course. Many customers choose to have the Gift Cards delivered to themselves so they can present it as a gift directly to their recipient. You could also keep it for yourself!

Can I send a Gift Card by email?

Yes you can. Visit our eGift Card page to send a Gift Card directly to someone’s email address.

What is the helpline number for online Gift Card purchases?

For help with online purchases of Sainsburys Gift Cards, you can contact our distributors Voucher Express via email at Sainsburys@voucherexpress.net or call their customer services on 0371 384 3532. If calling from overseas, please dial +44 1765 643128. Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.

What will happen after I place my order online?

Once you have placed your order we will send you an email to confirm that it has been received. If you have selected a delivery date in the future, two days before your requested delivery date we will send you another email informing you that your Gift Card has been dispatched. If we are not able to process your order, we will contact you by email.

What payment methods do you accept for Gift Card?

We accept Visa credit cards, Visa debit cards including Delta & Electron, Mastercard, Maestro/Switch and American Express. We also accept Paypal.

What will appear on my debit/credit card statement?

Sainsburys Gift Card orders are processed by Voucher Express. The purchase will appear on your credit/debit card statement as 'Voucher Express'.

I want to order a Gift Card over the value of £500?

If you’d like to place an order over £500, please visit the Sainsbury Business Direct website.

I want to order a Gift Card for business use?

Please visit the Sainsburys Business Direct website to enquire about Gift Cards for your business.

Can I include a personal message with the Gift Card?

Yes, you will be given the option to write a personal message when purchasing your Gift Card online. Your message will be printed on the inside of your chosen wallet design.


RECEIVING AND REDEEMING

Where can a Sainsburys Gift Card be spent?

Sainsburys Gift Cards, in £ sterling, can be used in full or part payment for goods in any Sainsburys store in the UK and Northern Ireland. Sainsbury's Gift Cards in £ sterling cannot be redeemed in Eire stores, online at Sainsburys.co.uk or on the Sainsbury's Groceries mobile app.

How can a Gift Card be redeemed?

The Gift Card can be used in-store by presenting it at the colleague manned till's and self-checkout till's.

What does my recipient receive?

Your recipient will receive an envelope through the post. It will have enclosed your chosen wallet design with your personal message printed on the inside, along with the value of your gift in Gift Cards.

Is there an expiry date on a Gift Card?

Sainsburys Gift Cards are valid for 2 years from the date of activation.

How can I check the balance and/or expiry date of the Gift Card?

You can manage your Gift Card or eGift Card online by registering your card; visit https://help.sainsburys.co.uk/help/products/about-sainsburys-giftcard for more information on how.


DELIVERY INFORMATION

Do you offer a same day dispatch service?

Same day dispatch is available online for orders placed before 3pm Monday to Friday and costs £7.50. If you require same day dispatch delivery, please select this option online or alternatively call 0371 384 3532 to place an order by telephone. If calling from overseas, please dial +44 1765 643128. Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.

Delivery of Sainsburys Gift Cards

 

Value

Delivery charge

Delivery Method

Delivery usually expected within:

£10-£50.00

£1.50

1st Class

1-3 working days

£50.01-£99.99

£2.95

Recorded Delivery (Signature required)

1-3 working days

£100+

£5.50

Special Delivery (Signature required)

1-2 working days

Same day dispatch on any value

£7.50

Special Delivery (Signature required)

Next working day

 

CONTACT DETAILS

If you have a question either before or after placing your order please call our distributors Voucher Express on 0371 384 3532 or email them at Sainsburys@voucherexpress.net. If calling from overseas, please dial +44 1765 643128. If you are calling regarding an existing order, please have your order number to hand.

Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.


TERMS AND CONDITIONS

View Sainsburys Gift Card Terms and Conditions

Need help? Get in touch on 0371 200 1597