What value eGift Card can I purchase?
Sainsburys eGift Cards are available in any denomination up to the maximum order value of £250. The minimum order value is £5.
Can I send an Sainsburys eGift Card to myself?
Of course. Many customers choose to have eGift Cards delivered to themselves so they can print it off and present it as a gift. You could also keep it for yourself!
Can I send a Gift Card in the post?
Yes you can. Visit our Gift Card page to send a Gift Card in the post.
What is the helpline number for online eGift Card purchases?
For help with online purchases of Sainsburys eGift Cards, you can contact our distributors Voucher Express via email at Sainsburys@voucherexpress.net or call their customer services on 0371 384 3532. If calling from overseas, please dial +44 1765 643128. Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.
What will happen after I place my order online?
Once you have placed your order we will send you an email to confirm it has been received. You will receive an email once your eGift Card has been delivered to your recipient’s email, this could be immediately or on your specified date and time. You will also receive an email to confirm that your recipient has accessed their eGift Card. If they access their eGift Card multiple times you will receive an email each time.
What payment methods do you accept for eGift Card?
We accept Visa credit cards, Visa debit cards including Delta & Electron, Mastercard, Maestro/Switch and American Express.
What will appear on my debit/credit card statement?
Sainsburys eGift Card orders are processed by Voucher Express. The purchase will appear on your credit/debit card statement as 'Voucher Express'.
I want to order an eGift Card over the value of £250?
You can place multiple orders but the maximum eGift Card value per order is £250.
I want to order eGift Cards for business use?
Please visit the Sainsburys for Business website to enquire about eGift Cards for your business.
Can I send a personal message with the eGift Card?
Yes, you will be given the option to write a personal message when purchasing your eGift Card online. Your message will be included on the email that is sent to your recipient.
Can I cancel my order and get a refund?
If your eGift Card has not yet been delivered because you have selected a future delivery date, you may be able to cancel by contacting customer services on 0371 384 3532. If calling from overseas, please dial +44 1765 643128. Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.
If the eGift Card has already been delivered, we will not be able to cancel or refund your order.
RECEIVING AND REDEEMING
Where can an Sainsburys eGift Card be spent?
Sainsburys eGift Cards, in £ sterling, can be used in full or part payment for goods in any Sainsburys store in the UK and Northern Ireland and online at Sainsburys.co.uk. Sainsburys eGift Cards in £ sterling cannot be redeemed in Eire stores.
How can an eGift Card be redeemed?
The eGift Card can be used in-store by presenting the eGift Card on a mobile device or as a print out at the till’s. To use it online, simply enter the 20 digit number and PIN at the checkout. You can use a maximum of three eGift Cards/Gift Cards per transaction when purchasing online.
What does my recipient receive?
On your specified delivery date, your recipient will receive an email containing your chosen banner design, your personal message and a link for them to access their eGift Card.
How do I know when my recipient has received their eGift Card?
You will receive an email to confirm that your recipient has accessed their eGift Card. If they access their eGift Card multiple times you will receive an email each time.
Is there an expiry date on an eGift Card?
Sainsburys eGift Cards are usually valid for 1 year, this will be printed on the eGift Card itself.
How can I check the balance and/or expiry date for the eGift Card?
Keep a track of your balance and expiry date on Sainsburys.co.uk. Simply login to your ‘My Account’ area and navigate to ‘Gift Cards’. Enter the 20 digit card number and PIN to see the balance and expiry date.
DELIVERY INFORMATION
Do you offer a same day service?
You have complete control over the date and time your eGift Card is sent. You could choose for it to be sent upon payment of your eGift Card, or select a date in the future.
Delivery of Sainsburys eGift Cards
eGift Cards are delivered direct to your recipient’s email address, or your own. Perfect for last minute and instant gifts. There are no delivery fees for sending an eGift Card.
CONTACT DETAILS
If you have a question either before or after placing your order please call our distributors Voucher Express on 0371 384 3532 or email them at Sainsburys@voucherexpress.net. If calling from overseas, please dial +44 1765 643128. If you are calling regarding an existing order, please have your order number to hand.
Calls are charged at the local rate, lines are open Monday to Friday, 9am - 5pm and Saturdays 9am to 12:30pm.
TERMS AND CONDITIONS
View Sainsburys eGift Card Terms and Conditions